--- title: FAQ description: "Find quick answers to the most common questions about Hotel Hotel. Clear information on bookings, services, facilities, and guest essentials." keywords: "hotel FAQ, Hotel Hotel questions, booking info, hotel services, guest info, Lisbon hotel FAQ, stay details, reservation questions, hotel policies, guest assistance" url: https://travessadaalegria-hotel.guestcentric.net/en/frequently-asked-questions language: en is_homepage: false hotel: Hotel Hotel city: Lisboa country: Portugal phone: "+351 211 164 120" email: info@hotelhotel.pt --- [Brand logo](/) - [Rooms](/rooms) - [Special Offers](/special-offers) - [Gallery](/gallery) - [Restaurant & Bar](/restaurant) - [Location](/location) [/](/) [/restaurant](/restaurant) [design hotels Logo](//www.designhotels.com/) # FAQ **What time is breakfast?** A: The breakfast is served from 7:30 am until 11 am **What credit cards does the hotel accept?** A: AMEX, Visa, Multibanco, Mastercard, Maestro, Revolut **Are taxes included in the room price?** A: Depending on the purchase channel, it may or may not contain city taxes **What is the check-in time? What is the check-out time?** A: Check-in 3 pm – Check-out 12 pm **Is there an early check-in or late check-out option?** A: Subject to the availability of occupation and typology **Do you have an area to store guests' luggage?** A: Yes, there is a luggage room for guests to leave their bags in the hotel **Can I have an extra bed in my room?** A: We only have an extra bed in the Junior Suite typology **Does the hotel have cribs available?** A: We have cribs available, prior notice and availability **Does the hotel have a wake-up service?** A: Yes, upon request at reception **Is it possible to send a package to the hotel?** A: Yes, we accept customer orders. **How do I get to the hotel by metro?** A: The closest metro station to the Hotel is Restauradores (100 m) **How do I get to the hotel if I take the aerobus?** A: Nearest is Restauradores station (120 m) **Can I rent a car through the hotel?** A: Yes, upon advance request with guest services **Where can I park my car?** A: The Hotel does not have a car park; however, there is a car park (50 meters away / 3 minutes walking from the hotel), the cost is ± 24 euros for every 24 hours **Do you have a meeting room or a workspace?** A: We don't have a meeting room; the garden and restaurant are comfortable spaces to work. **Does the hotel have a gym?** A: We don't have a gym in the building, but we can make appointments at the gyms close to the hotel, and we have Yoga classes **Are pets allowed?** A: We do not accept pets in our hotel **Is it possible to ask for an iron or pool towels?** A: Yes, we do provide towels for the pool, and we can also provide an iron and a board in the room **Are there bathrobes in the rooms?** A: All our rooms have bathrobes available **Does the hotel have a laundry service?** A: Yes, the hotel has a laundry service **Does the hotel provide free wifi service?** A: Yes, it is possible to connect to WiFi anywhere in the building for free. **Is the pool water heated? What is the water temperature? What are the opening hours?** A: The pool is open every day from 8:00 am to 00:00 am, and it is heated from November to March. During the rest of the months of the year, the temperature depends on the external climatic elements **Does the hotel provide babysitting service?** A: Yes, the Hotel can subcontract this service upon request. **Is smoking allowed in the hotel? What is the policy regarding electronic cigarettes?** A: It is forbidden to smoke, even electronic cigarettes, inside this building **Does the hotel organise transfers?** A: The Hotel offers a transfer service through an external company upon prior request. **Which room types have a balcony?** A: The room types at our hotel with balconies are terraces **What should I do if I forget something in the room or hotel?** A: We can arrange for items to be shipped to the guest's location. **How can I book a yoga class?** A: Contact WelcomeTeam for pricing and availability before or during your stay **How can I book a tattoo?** A: Contact WelcomeTeam to get artist availability and schedules **What kind of cultural activities does the Hotel have?** A: On Thursdays, we have a DJ and on Saturdays, live Jazz **What are the restaurant hours?** A: Breakfast 7:30-11:00 am Lunch 12:30-2:30 pm All day 2:30 pm to 7:30 pm Dinner 7:30 pm to 10:30 pm Bar 12:00-00:00 Sunday to Thursday 12:00-02:00 Friday and Saturday **What kind of food do they serve in the restaurant?** A: At our restaurant, we serve World food, from sushi to ceviche, and we have vegan and vegetarian options available **Is it a breakfast buffet?** A: Yes, we serve a breakfast brunch type, a buffet with all the cold dishes and hot dishes à la Carte **Does the hotel have WhatsApp assistance?** A: The hotel has 24-hour WhatsApp assistance **Does the hotel help with booking tours, restaurants, transport, etc...?** A: Yes, the Welcome Team can assist with all customer requirements **Does the Hotel have a business centre for guests to use?** A: No, however, Welcome Team assists guests with requests for processing or printing documents. **When is the tattoo shop open?** A: The tattoo shop is open from Thursday to Tuesday **Does the hotel have room service?** A: Yes, we have room service in our hotel, 24 hours a day. During the day, there is a €5 delivery fee --- [Footer Logo](/) [design hotels Logo](/) Address: [Tv Glória 22 Lisboa, Lisboa 1250-118 Portugal](https://maps.google.com?q=Tv+Gl%C3%B3ria+22,Lisboa,1250-118) Phone: [+351 211 164 120](tel:+351211164120) Social media Email: [info@hotelhotel.pt](mailto:info@hotelhotel.pt) Stay updated: [Subscribe to our Newsletter](/hotel-subscribe) [![Powered by GuestCentric — Hotel Website & Booking Technology](https://static.guestcentric.net/cdn/wsbdev/wsbdev_bin/powered-gc.svg)](https://www.guestcentric.com/) --- ## Hotel Hotel **Address:** Tv Glória 22, Lisboa, 1250-118, Portugal **Phone:** +351 211 164 120 **Email:** [info@hotelhotel.pt](mailto:info@hotelhotel.pt)