What time is breakfast?
A: 7:30 am - 11 am
What credit cards does the hotel accept?
A: AMEX, Visa, Multibanco, Mastercard, Maestro, Revolut
Are taxes included in the room price?
A: Depending on the purchase channel, it may or may not contain city taxes
What is the check-in time? What is the check-out time?
A: Check-in 3pm – Check-out 12pm
Is there an early check-in or late check-out option?
A: Subject to availability of occupation and typology
Do you have an area to store guests' luggage?
A: Yes, there is a luggage room for guests to leave their bags
Can I have an extra bed in my room?
A: We only have an extra bed in the Junior Suite typology
Does the hotel have cribs available?
A: We have with, prior notice and availability
Does the hotel have a wake-up service?
A: Yes, upon request at reception
Is it possible to send a package to the hotel?
A: Yes, we accept customer orders.
How do I get to the hotel by metro?
A: The closest station to the Hotel is: Restauradores (100 m)
How do I get to the hotel if I take the aerobus?
A: Nearest restauradores station (120 m)
Can I rent a car through the hotel?
A: Yes upon advance request with guest services
Where can I park my car?
A: The Hotel does not have a car park, however, there is a car parking (50 meters away / 3 minutes walking from the hotel) the cost is ± 24 euros for every 24H
Do you have a meeting room or a space to work?
A: We don't have a meeting room, the garden and restaurant are comfortable spaces to work.
Does the hotel have a gym?
A: We don't have a gym in the building, we can make appointments at the gyms close to the hotel and we have Yoga classes
Are pets allowed?
A: We do not accept pets
Is it possible to ask for an iron or pool towels?
A: Yes we do provide towels for the pool, and we can also provide iron and board in the room
Are there bathrobes in the rooms?
A: All rooms have bathrobes available
Does the hotel have a laundry service?
A: Yes the hotel has a laundry service
Does the hotel provide free wifi service?
A: Yes, it is possible to connect to WiFi anywhere in the building for free.
Is the pool water heated? What is the water temperature? What are the opening hours?
A: The pool is open every day from 8:00 am to 00:00 am, the pool is not heated the temperature depends on the external climatic elements
Does the hotel provide babysitting service?
A: Yes, the Hotel can subcontract this service upon request.
Is smoking allowed in the hotel? What is the policy regarding electronic cigarettes?
A: It is forbidden to smoke even electronic cigarettes inside this building
Does the hotel organize transfers?
A: The Hotel offers a transfer service through an external company upon prior request.
Which typologies have a balcony?
A: The typologies with balconies are terraces
What should I do if I forget something in the room or hotel?
A: We can arrange for items to be shipped to the guest's location.
How can I book a yoga class?
A: Simply contact WelcomeTeam for pricing and availability before or during your stay
How can I book a tattoo?
A: Simply contact WelcomeTeam to get artist availability and schedules
What kind of cultural activities does the Hotel have?
A: Thursdays DJ Saturdays live Jazz
What are the restaurant hours?
A: Breakfast 7:30-11:00 am
Lunch 12:30-2:30 pm
All day 2:30 pm to 7:30 pm
Dinner 7:30 pm to 10:30 pm
12:00-00:00 Sunday to Thursday
12:00-02:00 Friday and Saturday
What kind of food do they serve in the restaurant?
A: World food, from sushi to ceviche with vegan and vegetarian options
Is breakfast buffet?
A: The cold part is served in a hot buffet, they are served à la carte
Does the hotel have whatsapp assistance?
A: The hotel has 24h whatsapp assistance
Does the hotel help with booking tours, restaurants, transport, etc...?
A: Welcome Team assists with all customer requirements
Does the Hotel have a business center for guests to use?
A: No, however, Welcome Team assists guests with requests for processing or printing documents.
What are the hours of the tattoo shop?
A: From Thursday to Tuesday
Does the hotel have room service?
A: Yes, 24 hours a day, during the day there is a €5 delivery fee